Refund and return policy

更新信息 23/11/2020

Terms & Conditions

This term applies only if you purchased your product directly from www.toylaxy.com : Updated 15.5.2017

Deposits are not refundable 

Final release date will subject to change or delay due to manufacturer process and it will be announced.

Customers need to pay the balance within 1 month after notification by email or phone call. Non collection of product after 1 month will be deemed as product cancellation and deposit forfeited. ( If paid by Paypal )

Non-refundable or exchangeable for other products.

By ordering, you have deemed to have read, understood, and agreed to our terms.  

Exchanges & Warranty 

All products will have 15 days warranty against missing parts or defects. Warranty does not cover conditions, damage not resulting from defects in material or workmanship.

To get the warranty, please quickly email us at hello@toylaxy.com and we will quickly review and provide the ideal solution.

All defects need to be taken picture and send to us to prove first before we change parts or send the new product

Return shipping cost will be paid by us, if we can prove that the products are defected by us.

Non-refundable and exchangeable policy.

Your Information

All personal information that we collect here on this website are Name, Address, Email Address, and Phone Number.

We will only use your information to collect order and make it easy for you to order, complete the order, and receive the email. We will not share your information with outside parties.

Changes to this policy

We reserve all the rights to change this policy any time by posting changes on this site. Please feel free to email us : hello@toylaxy.com any time if you have some question.